When your order is placed, we generally ship it on the next business day, but it may take up to 3 business days to prepare your order. Orders to countries in the EU are shipped with the DHL "Premium" option, which guarantees faster deliveries. All orders are shipped with DHL "GoGreen" that supports neutral shipping and that is contributing to a Zero Emission goal for DHL in 2050. We reserve the rights to alter the free shipping policy without prior notice.
National Shipping DHL
Berlin : 1 - 2 business days
Germany : 1 - 2 business days
International Shipping DHL - up to 2kg
2 - 4 business days : Belgium, The Netherlands, Austria, Italy, Denmark*, Sweden, Poland, Czech Republic
3 - 6 business days : France, Spain, Finland, Portugal, Greece, Ireland, Hungary
3 - 6 business days : Switzerland*, Norway*, UK*
Free over 180€
Asia (Shipping from Taiwan)
4 - 10 business days : South Korea, Thailand, Cambodia, Indonesia, Laos, Philippines, Singapore, Vietnam
Rest of world
9 - 14 business days* : USA, Australia, Canada, Greenland, Island, Israel, Mexico, United Arab Emirates and more..
*For countries outside the European Union, you may have to pay customs and taxes. This cost is not covered by DiaboloFocus. The customs clearance is different for each country, you are responsible to know the rules and thresholds concerning taxes in your own country.
*There are shipping restrictions on specific products for the following countries : UK, Norway, Finland, Denmark, Japan, China and Malaysia. If your order don't qualify, we will contact you.
RETURNS & EXCHANGES
You can return your items up to 14 days after you received the order. Note that the shipping will not be reimbursed. You can qualify for a refund or an exchange if the products are in the same conditions as received.
For questions about returns please write us at :