SHIPPING Policy

When your order is placed, we generally ship it on the next business day, but it may take up to 3 business days to prepare your order. Orders to countries in the EU are shipped with the DHL "Premium" option, which guarantees faster deliveries. All orders are shipped with DHL "GoGreen" that supports neutral shipping and that is contributing to a Zero Emission goal for DHL in 2050. We reserve the rights to alter the price of products and shipping without prior notice.

National Shipping DHL - up to 1kg

Orders under
150€

Orders above
150€

Berlin : 1 - 2 business days

5€ package
Free pick-up

Free

Germany : 1 - 2 business days

5€

Free

International Shipping DHL - up to 2kg

Orders under
150€

Orders above
150€

ZONE 2 (EU)

4 - 8 business days : Spain, Italy, Sweden, Hungary, Slovakia, Slovenia, Vatican, Andorra, San Marino

12€

Free

ZONE 3 (EU)

4 - 8 business days : Finland, Greece, Portugal, Ireland, Lithuania, Croatia, Bulgaria, Cyprus, Estonia, Latvia, Malta, Romania

12.5€

Free

ZONE 1*

5 - 9 business days : Switzerland*, UK*, Liechtenstein

15€

Free from 200€

ZONE 3*

5 - 9 business days : Norway, Serbia, Ukraine, Albania, Belarus, Greenland, Iceland, Macedonia, Bosnia and Herzegovina

15€

15€

ZONE 4*

7 - 14 business days : Russia, Israel, Algeria, Egypt, Georgia, Lebanon, Libya, Morocco, Tunisia, Turkey

27€

27€

ZONE 6*

5 - 10 weeks : Australia, Rest of the World

38€

38€

ZONE 5*

4 - 8 weeks : United States, Canada, United Arab Emirates, Japan..

32€

32€

ZONE 1 (EU)

4 - 7 business days : France, Belgium, Netherlands, Austria, Denmark*, Monaco, Poland, Czech Republic, Luxembourg

11€

Free

* For countries outside the European Union, you may have to pay customs and taxes. This cost is not covered by DiaboloFocus. The customs clearance is different for each country, you are responsible to know the rules and thresholds concerning taxes in your own country.

RETURNS & EXCHANGES

You can return your items up to 14 days after you received the order. Note that the shipping will not be refunded. You can qualify for a refund or an exchange if the products are in the same conditions as received.

For questions about returns please write us at : info@diabolofocus.com